Essay about Customer Service Representative Morale. Words8 Pages. A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees’ motivation Customer Service Essay. 8 August Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations I write in response to your listing seeking a customer service representative at Great AuPair. As a highly competent Customer Service Representative, I would bring perseverance, commitment, positive attitude and flexibility to this role. In my current position I provide phenomenal customer service for Verizon Wireless
Customer Service Representative Job Description [Updated for ]
The goal of the present survey is to reveal major training needs of customer service representative essay service representatives. It is important to outline common difficulties these employees face and it is also essential to trace any gaps in their professional skills.
To achieve the goal mentioned above, employees should complete some questionnaires. Customer service representative essay questionnaires should include the following questions:. This questionnaire addresses common needs of customer service representatives Bureau of Labor Statistics, It will help to collect the necessary data to design the most effective training program for customer service representatives.
According to Barbazette it is essential to use different methods to conduct needs analysis survey. As far as the present survey is concerned, first, employees will complete self-administered questionnaires. After this, it is possible to create focus groups.
Employees will be grouped in terms of the time they have been working. If it is difficult to place an employee to any group, customer service representative essay, it will be necessary to conduct an additional individual interview. The effectiveness of the training program depends greatly on forming of the focus groups.
It is important to combine the three methods mentioned above to eliminate any possible inaccuracy. It is important to note that questionnaires should be precise and clear. Employees should be able to understand each question to answer it properly. Besides, customer service representative essay, it is important that customer service representative essay are quite short as employees do not have much time for such tasks McConnell, If the questionnaire is lengthy, employees can pay little attention to each question in order to cover all points.
Of course, this will not lead to proper data collection. Thus, questionnaires should be precise and brief. However, sometimes even the most comprehensive questionnaire is not enough as employees can have doubts concerning their own needs.
Therefore, individual interview can help the trainer to identify real needs of employees to place them in the most appropriate focus groups.
Training should be held in groups as the most effective training presupposes a lot of discussion and sharing ideas McConnell, Admittedly, these methods of data collection will help to design the most effective training program Barbazette, Some may argue that needs analysis is a waste of time.
Customer service representative essay instance, some may say that it is enough to hold workshops when something new is introduced new services or products, organizational changes, etc. However, it is essential to make sure that employees are aware of the present state of the organization. As soon customer service representative essay these challenging areas gaps are revealed, they can be easily eliminated during properly designed training programs.
It goes without saying that needs analysis is the best way to outline the areas which require special attention. Thus, while conducting needs analysis, a HRD specialist can reveal the most challenging areas for each employee. More so, the HRD specialist will be able to design the most appropriate training program.
Barbazette, J. Training needs assessment: Methods, tools, and techniques. Bureau of Labor Statistics. Occupational Outlook Handbook, Edition.
McConnell, J. New York, NY: AMACOM. Need a custom Essay sample written from scratch by professional specifically for you? certified writers online. Customer Service Representative. Learn More.
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Customer Service Vs. Customer Experience
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Oct 25, · Essay About Customer Service Representative Today, the call Essay About Customer Service Representative to help me write my essay is a perfectly solvable question. All texts are Essay About Customer Service Representative necessarily checked for plagiarism, but urgent translations and help with an essay are also available in certain sections of /10() I write in response to your listing seeking a customer service representative at Great AuPair. As a highly competent Customer Service Representative, I would bring perseverance, commitment, positive attitude and flexibility to this role. In my current position I provide phenomenal customer service for Verizon Wireless Customer Service Representatives (CSR's) were now expected to: 1) Offer polite suggestions that customers use automated teller machines (ATM's) for simple transactions. 2) Stimulate customer interest in the broadening choice of financial services offered by the bank
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